Shipping policy

Last updated: July 9, 2026

Thank you for shopping with TheJiVibe. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 3–5 business days after payment has been successfully received.

Orders are processed every day, although shipping carrier pickup and delivery schedules may vary depending on weekends, holidays, and the destination country.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery time for most orders is:

7–15 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, peak shopping seasons, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your shipping address and the products included in your order.

International Shipping

TheJiVibe ships internationally.

Because we work with trusted global fulfillment partners, shipping methods and carriers may vary depending on the destination and product availability.

Tracking Information

Every order includes a tracking number.

Once your order has been shipped, tracking information will be sent automatically to the email address provided during checkout.

Please allow a few days for tracking information to become active after shipment.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

As a result, your items may arrive on different dates.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided and the package is returned to us or our fulfillment partner, the customer will be responsible for paying any additional shipping costs required to resend the order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact our support team before contacting the shipping carrier.

We will work with our shipping partners to investigate the shipment and assist in filing a claim when applicable.

Shipping investigations may require additional time depending on the carrier.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.

These charges are determined by local customs authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

TheJiVibe has no control over these fees and cannot predict their amount.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To process your request, please include:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the packaging, if applicable.

After reviewing the information, we will determine whether a replacement or refund is appropriate.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, TheJiVibe cannot guarantee delivery dates.

We are not responsible for delays caused by:

Customs inspections.

Weather conditions.

Carrier disruptions.

High shipping volumes.

Events beyond our reasonable control.

Contact Us

If you have any questions regarding your shipment, please contact us:

TheJiVibe

Email: thejivibestore@gmail.com

Customer Support Hours:

Monday – Friday

8:00 AM – 6:00 PM